Browse F.A.Q. Topics
How long until I receive my products?Our standard lead time is 4-6 weeks from receipt of order but in our busiest times this may be longer. It is best to call to check when we can manufacture your order before you make it so we can give you a more accurate time for delivery. We may be able to beat our standard 4 week lead time if you need to products before handover or completion, as some standard products are quicker to build. Call us to confirm your deadline and what products you need and we can say if we can produce these or suggest alternative that we might be able to get to you on time.
What’s the difference between 304 and 316 stainless steel?The simple answer is 316 (Marine Grade) has added molybdenum to the alloy, helping resist corrosion to chlorides (like sea water). The technical answer is 304 contains 18% chromium and 8% nickel while 316 contains 16% chromium, 10% nickel and 2% molybdenum. Find out more about our steel materials.
What are the difference between the product ranges?Sheldon is a range value engineered to be functional and durable. Our most comprehensive range designed to be economic, functional and to provide a complete suite of furniture. A large range of timber products with simple metal structures and finishes. Malford is a range of steel products designed for tough and demanding areas. The steel-fabricated products provide robust units offering functional products with a strong modern design. Their durability makes them ideal for the constant hardwearing use of urban areas. Langley is a range utilising steel, premium treated timber and recycled plastic to provide robust, design led products, using a vertical slat unique styling. Pewsham is a range of highly durable recycled plastic and concrete products, plus Tensile canopies. Once a catch-all range of furniture in a variety of materials, the products can be used in conjunction with Sheldon, Malford and Langley products or in isolation.
What is the difference between a seat and a bench?The difference is simple, a seat has a backrest and a bench does not. The confusion comes between the UK and US definitions, as in America its the opposite, a seat has no back rest and a bench does. Langley Design manufacture all there products in the UK supplying street furniture nationally, so we will stick to the UK definition. I am sure you already new this but just to be clear, a seat is a bench with a backrest.
What is the standard seat/bench height?Our standard bench height is 450 mm across the whole range of products. Some products may vary slightly and we can make most of our products to suit your specific needs either higher or lower just let us know your requirements when submitting your estimate.
How do I understand your various product codes?Although our codes may seem confusing there is a system that we follow and every section go to making your product the way you want in the material and finish you require. Our product data sheets have a key on the second page and there is also a list of the codes and their meanings on our product code explanation page.
Are there lower height products for smaller users?We can adjust the heights of all our tables, seats and benching units to meet the required reception, junior (primary) or senior (secondary/adult), for the standard recommended heights of these set age groups. Just make a note of the age group or requested height when submitting your quotation request.
Can I have a bench extended in length?As we make all our products to order it is more than likely that we can make a bench longer or shorter with a little tweaking to our standard design to match you required length. Please specify the exact length at time or quotation request for accurate pricing.